VW Recall Campaign Center


Many of our vehicules on the road are affected by a recall campaign. This is why we built a Web site to offer an additional tool for Volkswagen automobile owners. With this, you will be easily and rapidly informed if your Volkswagen vehicule is affected by a recall campaign.. 

Question?


To know if your Volkswagen is affected by a Volkswagen recall campaign or for any question on this matter, please contact us, an agent from the information center will be happy to answer.

HOW LONG?

Performing a recall campaign is generally fast and will usually demand very little of your time.

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ARE THERE FEES RELATED TO A RECALL ?

No, no fees will be billed to you for the recall campaign and, if the carried out work requires more time, a courtesy vehicule will be offered to you without additional fees.

WHEN CAN I SCHEDULE AN APPOINTMENT?

An appointment can be scheduled as soon as your vehicule is affected by a campaign and, to confirm if your vehicule is part of it or not, please fill the form at the bottom of the page. 

Campaign Definitions


SAFETY RECALL CAMPAIGN


    In accordance with the requirements of the Canadian Motor Vehicle Safety Act, when Volkswagen has determined that either a defect or a non-compliance with a Canadian Motor Vehicle Safety Standard which relates to motor vehicle safety exists in your vehicle, a Safety Recall Campaign is launched. To make a request…

LIMITED SERVICE CAMPAIGN


The purpose of a Limited Service Campaign is to offer Volkswagen vehicle owners an inspection and/or repair at no charge for a limited period of time in order to address a non-safety product or technical issue. Volkswagen encourages customers to take advantage of all Limited Service Campaigns prior to their expiration date.

WARRANTY ENHANCEMENT PROGRAM


The purpose of a Warranty Enhancement Program is to inform customers that Volkswagen has enhanced the warranty coverage (time and/or mileage) on a vehicle component to further enhance customer satisfaction. Warranty Enhancement Programs have a time and/or mileage limit and a specified condition for eligibility. To know more...

Your serial number


Trouvez votre numéro de série sur votre certificat d'immatriculation

REGISTRATION CERTIFICATE

The Vehicle Identification Number (VIN) is found on your vehicle registration certificate and is composed of 17 characters, numbers and letters.

Trouvez votre numéro de série sur votre intérieur de portière.

DOORJAMB

On the vehicule, look on the driver side doorjamb, a small black plate can be found.

Trouvez votre numéro de série sur votre pare-brise.

WINDSHIELD

On the vehicule, look on the windshield's driver side lower corner.

Does the Volkswagen recall affect your VW?